My camera is pointed through a window, and during night time viewing/recording, I see a glare and/or reflections. Why?
We strongly advise against viewing a camera with infrared LEDs (used for night vision) through glass as the infrared light causes reflections. While the supplied cameras are weather-resistant and can be installed indoors or outdoors, we strongly recommend mounting all outdoor cameras under a roofline eave and/or sheltering them from direct rain fall.
Motion-activated recording is not functioning properly through a window. Why?
A window can affect motion sensing as the temperature of the glass varies. This in turn affects the accuracy of the PIR motion sensor .Should you desire to monitor an outdoor environment, we recommend mounting the camera on the exterior of your home or business.
Can I extend the wireless range of the receiver?
Yes. There are optional antennas available for the Walk-AboutTM
home security surveillance system. Please contact email@example.com for pricing and support.
What happens to the system during a power failure while in recording mode?
If a power failure occurs during recording, you may lose the most recent recording. We suggest purchasing a UBS back-up battery/ surge suppressor to help protect the equipment from a lightning surge. In addition, the surge suppressor contains a battery which will remember all of your settings prior to the lightning strike or power outage.
What is the maximum distance I can have between the camera and the receiver?
Typically 800 ft with clear line of sight or approximately 275 feet in a home or business. Walls, studs, and furniture will interfere with the range of wireless transmission. For optimal signal strength, try positioning the camera and/or monitor in a location with a clear line of sight.
What does 'line-of-sight' mean?
'Line-of-sight' means that there are no obstructions between the camera and the desired visual field interfering with the transmission of the audio/video signal. Obstructions include items such as furniture, walls, buildings, and certain electronic devices.
Why does my "wireless camera" have a power cable?
The term "wireless" refers to the absence of video and audio cables between the camera and the receiver. The camera requires a 110V AC adapter for electrical power.
Pairing is an electronic handshake between digital wireless devices. Pairing allows the wireless video surveillance devices included in your Walk-AboutTM
system to communicate exclusively with each other. It also helps keep the video and audio transmission private and secure.
Can digital wireless cameras be paired to more than one receiver?
Digital wireless cameras can only be paired to the monitor receiver included in the box. This prevents interception by third parties, and helps prevent other devices from picking up your system's signal.
What does the flashing power-plug icon mean?
A power failure occurred while the system was actively recording. Refer to "What happens to the unit during a power failure?" for more details.
Yes. The type of digital wireless signal transmission used by the Walk-AboutTM
home security surveillance series is known as FHSS-Frequency Hopping Spread Spectrum. This type of signal is highly resistant to deliberate signal jamming, as it generates a channel hopping sequence using a sophisticated algorithm generated by the receiver system.
What type of memory cards are the OnGARD Walk-AboutTM
The system is compatible with SD (secure digital) and SDHC (SD high capacity) memory cards, minimum Class 2.
What is the maximum capacity SD memory card supported?
The system supports a maximum of 32 gigabytes.