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Return Policy

21 Day Money Back Guarantee on Unopened Merchandise:

Global Security Experts Inc. hopes you’re pleased with your purchase, however if for some reason you are not 100 % satisfied, we provide a 21 day money back guarantee on all unopened products. (Temper Seal on box must not be broken.) If for any reason you are not satisfied with your purchase, simply notify us by phone at 888-306-7998 and we will issue a Return Material Authorization (RMA) number within seven business days. Customer is responsible for all shipping costs.

Defective Merchandise:

21 Day Money Back or Exchange, if the product is defective upon receipt the customer may elect to receive store credit from Global Security Experts Inc. or a full refund.

Return Material Authorization (RMA) Number:

All returns MUST have a Return Material Authorization (RMA) number. To receive an RMA number, please call at 888-306-7998 Monday-Friday 11.00 AM. to 4:00 PM. EST

Restocking Fee:

Unopened Merchandise: No restocking fee is charged if the items are returned unopened.

Opened Merchandise: A 20 % restocking will apply to all opened items. Customer will bare 100% of the shipping cost to return the item. Merchandise must be in perfect physical and cosmetic condition. Additionally any and all original packaging must accompany the return. I.e.: instructions, parts etc.

Return Shipping Instructions:

Return the merchandise to us within 21 days of your original receipt of the order.
– Shipping discrepancies must be reported within 10 days of delivery.

You should call 888-306-7998 Monday-Friday 11:00 AM EST to 4:00 PM EST for RMA #

Carefully repackage and double-box the merchandise with the RMA number clearly displayed on the outside package.

Ship package to below address:
Global Security Experts, Inc.
Customer Return Division
3065 McCall Drive #3

Doraville, GA 30340

We suggest items be shipped with a tracking number.

You must pay any return shipping expense.

Returns that do not meet all of the above stated conditions will be returned to the customer at their expense and a refund will not be issued.

Upon receipt of the returned merchandise in good order in accordance with the above and within 21 days of original delivery, we will issue credit to your account. You may elect to receive store credit towards another purchase or to simply receive a refund.

Warranty:

See individual product pages.